Info


Contact

General / Customer Care inquiries: info@dauphinette.com
Press: press@dauphinette.com
Wholesale: sales@dauphinette.com
Showroom: sales@dauphinette.com
Careers / Internships: info@dauphinette.com

Visit Us

Make an appointment to visit our Brooklyn showroom by emailing sales@dauphinette.com.

Instagram

@dauphinette.nyc

Vintage Components

Many of our pieces include vintage components, dating from the late 19th century to the 1980s. Great care is taken when curating and mending. Time period will be indicated on product pages whenever it is known. Idiosyncrasies (signs of aging, fading, and visible mending) are part of the garment's story. These should not be considered flaws.

Sizing

Our one-of-a-kind styles do not follow a standard sizing chart. Please refer to individual product pages for information and measurements.
Styles produced in full size runs will have sizing charts linked via product page.

Shipping

Most orders ship within seven business days from New York City. Exceptions (such as pre-orders) will be noted on each product page. Please email info@dauphinette.com if you need expedited shipping. You will receive an email when your order ships!
We ship US orders via USPS or UPS. 
We ship international orders via USPS, UPS, and DHL. 
For US jewelry orders under $400, flat rate shipping is $3.95. For all other US orders under $400, flat rate shipping is $7.95.
Free US Standard Shipping on orders above $400.
For international jewelry orders, flat rate shipping is $12.95.
For all other international orders, shipping rates are calculated at checkout, and depend on the size and weight of the parcel. 
We are not responsible for packages once they have been shipped. We do not refund for packages lost or held in transit.  Please ensure that your delivery address is secure.
If a parcel is returned to us because of an incorrect address or other complications, please email us to arrange a re-shipment. The customer is responsible for re-shipping + handling costs.

Returns and Exchanges

We do not offer returns at this time. We accept exchanges initiated within 7 days of order delivery. Please email info@dauphinette.com to arrange an exchange.
The client is responsible for all return shipping costs and any related import fees/taxes.
Merchandise submitted for exchange/store credit must be in unworn, original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for exchange. 
After 7 days of the shipment delivery date, all sales are final and we are not able to modify orders under any circumstances. 

Pre-Order

100% deposit is required to reserve your pre-order. Shipping timelines are noted on each product page, and may be subject to change. We will ship upon availability. Once shipped, pre-ordered styles are subject to the same return/exchange policy as outlined above.

Thank you for your support!