We do our best to respond to all customer care inquiries within two business days. Business hours are M-F, 10am-6pm EST.
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Many of our pieces include vintage and antique components. Great care is taken when curating and mending. Time period will be indicated on product pages whenever it is known. Idiosyncrasies (signs of aging, fading, and visible mending) are part of the garment's story. These should not be considered flaws.
Please ensure that you enter an active email address or phone number at checkout so that you may receive order updates. We send notifications when your order has shipped, and a member of our team may also reach out if we have a question about your order.
We do not sell or share your personal information with any third-parties.
If you have a question about your order, please email us at firstname.lastname@example.org and include your order number in the subject line.
Our one-of-a-kind styles do not follow a standard sizing chart. Please refer to individual product pages for information and measurements.
Styles produced in full size runs will have sizing charts linked via product page.
Most orders ship within seven business days from New York City. Exceptions (such as pre-orders) will be noted on each product page. Please email email@example.com if you need your item sent by a certain date, and we will do our best to accommodate. You will receive an automatic email when your order ships!
We offer US shipping via USPS or UPS.
For US jewelry orders under $400, flat rate shipping is $3.95. For all other US orders under $400, flat rate shipping is $7.95.
Enjoy free US Standard Shipping on orders above $400.
Yes, we ship internationally!
For international orders placed beginning June 10, 2020: Enjoy complimentary International Shipping on all orders over $500.
For international jewelry orders, we offer an economy option at $14.95 through USPS International First Class Mail (7-21 business days), and includes up to $100 insurance through Shipsurance.
For express jewelry shipping and all other international orders below $500, we offer a discounted Flat Rate shipping for $34.95 through either UPS or DHL. Additional rates may be available at checkout, which will be calculated based on the size and weight of the parcel.
International customers are responsible for paying any import duties.
We are not responsible for packages once they have been shipped. We do not refund for packages lost or held in transit.
Please ensure that your delivery address is secure.
If a parcel is marked as delivered, but you have not received it, please check around your home, with neighbors, and with your local post office.
If a parcel is returned to us because of an incorrect address or other shipping-related issue, please email us with your order number in the subject line to arrange a re-shipment. The customer is responsible for all re-shipping + handling costs + any added customs fees.
Please note that for all orders placed before June 10, 2020 including International First Class Jewelry, insurance has not been included, and we will not be able to insure for any lost packages.
Returns, Exchanges, and Order Cancellations
We do not offer returns at this time.
For domestic orders, we accept returns for store credit initiated within 7 days of order delivery. Please email firstname.lastname@example.org with the subject "[Your Order #] Exchange Request" to arrange an exchange.
The client is responsible for all return shipping costs and any related import fees/taxes.
For international clients, no exchanges or returns are available at this time.
Merchandise submitted for exchange/store credit must be in its unworn, original condition. We reserve the right to refuse returned merchandise that does not meet our requirements for exchange.
After 7 days of the shipment delivery date, all sales are final and we are not able to modify orders under any circumstances.
Once an order is placed, our system does not allow us to offer cancellations for any reason, even if the order has not yet shipped. If you would like to make an item substitution for a non-shipped order, please email us within two hours at email@example.com with subject "[Your Order #] Item Substitution." If you would like to receive site credit for the amount of your order, please email us within two hours of order placement with subject "[Your Order #] Merchandise Credit Substitution." If your order has already shipped, we are not able to make any changes or substitutions.
100% deposit is required to reserve your pre-order. Shipping timelines are noted on each product page, and may be subject to change. We will ship upon availability. Once shipped, pre-ordered styles are subject to the same return/exchange policy as outlined above.
Please note that all pre-orders are subject to cancellation. In the event of a cancellation, you will receive a refund via your original payment method.
Thank you for your support!